Privacy Policy

We collect information you voluntarily provide when requesting services, submitting a form, or contacting us. This may include:

• Contact information: Full name, phone number, email address, and property address
• Service details: Type of service requested (roofing, plumbing, repairs, etc.), description of the issue, preferred date or timeframe, and property information
• Insurance information: If you request insurance claim assistance, we may collect details about your homeowner's insurance policy or claim
• Communications: Records of calls, texts, emails, or form submissions between you and our team
• Payment information: We do not store credit card data directly; payments are processed through secure third-party processors
• Device & usage data: IP address, browser type, pages visited, and time spent on our website (collected automatically via cookies)

We collect information through the following channels:

• Lead forms on our website — including estimate request and contact forms
• Meta (Facebook/Instagram) lead forms — when you submit a lead form through our paid advertising campaigns
• Phone calls and text messages — when you call or text our business number
• Email correspondence — messages sent directly to our email address
• In-person or on-site interactions — information you provide during an estimate visit or service appointment
• Automated tracking technologies — cookies and analytics tools that collect usage data when you visit our website

We use the information we collect for the following purposes:

• To respond to your service inquiry or estimate request
• To schedule and perform the services you requested
• To communicate with you about your project, appointment, or quote
• To send follow-up messages, service reminders, or promotional offers (with your consent)
• To process payments and generate invoices
• To improve our website, advertising campaigns, and service quality
• To comply with applicable legal requirements

By submitting your phone number through any of our forms — including Meta (Facebook/Instagram) Instant Forms, website estimate forms, or any other contact method — you expressly consent to Handy-Tech Services contacting you by:

• Phone call (including from our CRM system or team members)
• SMS / text message (for scheduling, follow-ups, and service updates)
• Email (for quotes, confirmations, and related communications)

We use an industry-standard Customer Relationship Management (CRM) platform to manage all communications. Your contact information is stored securely and used only by our team to respond to and manage your service requests.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Trusted third-party platforms we use to operate our business (e.g., CRM software, payment processors, scheduling tools, email services). These providers are contractually required to protect your data.
• Insurance adjusters or authorized parties: If you request insurance claim assistance, we may share relevant documentation with your insurance company or adjuster — only with your knowledge and authorization.
• Legal compliance: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, safety, or property of Handy-Tech Services or others.
• Business transfer: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to improve user experience and measure advertising performance. This includes:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Collect anonymous data about how visitors use our website (e.g., Google Analytics)
• Advertising cookies: Used to measure and optimize our Meta (Facebook/Instagram) advertising campaigns, including the Meta Pixel. These help us understand which ads lead to inquiries and allow us to reach relevant homeowners.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality. By continuing to use our website, you consent to our use of cookies as described.

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations:

• Customer and lead records are retained for a minimum of 3 years following the last interaction
• Financial and invoice records are retained as required by Texas tax and accounting regulations (generally 7 years)
• You may request deletion of your data at any time (see Section 8 below)

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal and business retention requirements
• Opt-out of marketing: Unsubscribe from emails or text messages at any time
• Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us using the information in Section 13. We will respond to your request within 30 days.

Our services are intended for adult homeowners and property managers. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our CRM platform uses industry-standard encryption and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. We are committed to protecting your information to the best of our ability and will notify you of any breach as required by applicable law.

Our website and advertising materials may contain links to third-party websites and social media platforms (including Facebook and Instagram). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party platforms you interact with through our content or advertising.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us directly: